What We Do
Workday Managed Services
Go-live is not the destination. Our Application Management Services (AMS) program keeps your Workday environment optimized, current, and aligned to your business as it grows, backed by dedicated architects, structured SLA commitments, and a Client Partner accountable to your outcomes.
Request an AMS ProposalOngoing. Proactive. Dedicated.
More Than a Help Desk
Most AMS programs are reactive and rotational. A ticket comes in, someone addresses it, they move on. Our program is built around a different premise. We assign embedded Workday architects who know your configuration, your business processes, and your roadmap objectives. That institutional knowledge is what lets us do more than resolve problems: we help you get ahead of them, plan proactively, and continuously pull more value from your Workday investment.
From configuration enhancements and custom reporting to security administration and release management, our AMS program covers the full scope of operational Workday support, all delivered through a structured ticketing process with clear response time commitments and a Client Partner who owns your experience.
Scope of Support
Everything Your Workday Environment Needs to Perform
Our AMS program covers the full operational lifecycle of your Workday tenant. Whether you need a configuration enhancement, a new report, a security update, or guidance ahead of a Workday release, your team has access to certified architects who can handle it.
Configuration & Enhancements
Ongoing updates to your Workday configuration to reflect business changes, new requirements, and process improvements. All changes deployed following your governance and change control protocols.
Reporting & Analytics
Custom report development, dashboard creation, and analytics configuration. We build the visibility tools your leaders and operators need to make informed, data-driven decisions.
Security Administration
Role-based security maintenance, domain and business process security policy updates, and audit support to keep your tenant access controls current and accurate.
Integration Maintenance
Ongoing support for existing integrations including troubleshooting, updates driven by business or vendor changes, and coordination with third-party systems as needed.
Release Management
Proactive guidance ahead of each Workday release: impact analysis on updated features, opt-in recommendations, and activation planning for changes your organization wants to adopt.
Regression Testing
Support for regression testing activities following configuration changes or platform updates, ensuring existing functionality remains intact every time a modification is deployed.
Training Materials & Job Aids
On-request development of job aids, training guides, videos, and hands-on sessions for your SMEs and internal training team, built around your actual Workday configuration.
Change Management Support
Strategic change management design and alignment to support successful adoption when your organization rolls out new Workday capabilities or process changes.
Response Time Commitments
Four Tiers. Clear Expectations.
Every ticket is assigned a priority tier at submission. Our SLA targets are structured to match the urgency of your situation, so critical issues are addressed within hours and planned work is queued appropriately.
Critical
Core business functions have come to a halt. Direct escalation handheld by your Client Partner.
High Priority
Business functions need update or remediation to meet an upcoming deadline. Time-sensitive but not a full operational stop.
Medium Priority
Enhancements or updates needed for improved business functions.
Low Priority
Planned future enhancements and roadmap backlog items. Lower urgency improvements that are part of your ongoing Workday evolution.
Simple by Design
A Ticketing Process Built for Visibility
Every AMS request is managed through our structured client portal, giving your team a single place to submit, track, and review work. Nothing falls through the cracks, and you always know where each request stands.
- Log tickets in the client portal with priority tier selected
- Client Partner monitors all active SLAs continuously
- Architect assigned and work initiated within your SLA window
- All changes deployed following your documented change control requirements
- Bi-weekly billing with a built-in review window for invoice questions
- New product areas can be added in writing at any time
When a Request Needs More Than a Ticket
If your Client Partner determines that a submitted ticket requires project-level effort rather than AMS-scope work, they will freeze the ticket and open a conversation with you about a separate scoping path. No work begins on a frozen ticket without your explicit agreement and alignment.
This is a safeguard, not a bottleneck. It protects your AMS hours for the operational support they are designed for, and ensures larger initiatives get the proper planning they deserve.
Dedicated to Your Account
The Team Behind Your AMS Engagement
Every AMS client has a named team, not a shared help desk queue. The architects supporting your Workday environment know your tenant, your history, and your business objectives.
Client Partner
Your executive point of contact on our team. The Client Partner owns the overall health of your AMS engagement, monitors SLA compliance, manages change orders, and approves any scope escalations. They are your advocate inside our organization, and their focus stays on making sure the engagement continues to deliver value as your business evolves.
Workday Architects
Certified experts assigned to your account by product area. They handle configuration, reporting, security, regression testing, and production deployments end to end. Because they are dedicated to your engagement, there is no ramp-up time on new tickets. They already know your environment and can move from intake to resolution with the context needed to do it right.
Full-Spectrum Expertise
We Support Everything You Deployed
Whether you came to AMS following a Catalyst deployment or brought an existing Workday environment to us, our architects cover the full product suite. One team, full coverage.
Human Capital Management
- Core HCM & Organizations
- Recruiting & Onboarding
- Talent & Performance
- Learning
- Compensation
- Benefits Administration
- Absence Management
- Time Tracking
Payroll & Workforce
- Workday Payroll (US)
- Canadian Payroll
- Global Payroll Integration
- Workforce Planning
- Scheduling
Financial Management
- Financial Accounting
- Accounts Payable & Receivable
- Procurement
- Expenses
- Projects & Grants
- Revenue Management
- Banking & Settlements
Platform & Analytics
- Reporting & Analytics (PRISM)
- People Analytics & Peakon
- Adaptive Planning
- Workday Extend
- Integrations (Studio, Core Connectors)
- Security Configuration
- Business Process Framework
Coming From a Catalyst Deployment?
The Smoothest Possible Handoff
If your Workday environment was deployed through our Catalyst program, the transition to AMS is designed into the engagement from the start. Your AMS architects are introduced during the deployment itself, which means there is no knowledge transfer gap, no re-onboarding period, and no lost institutional context at handoff.
For organizations bringing an existing Workday environment to us, we begin every new AMS engagement with a structured onboarding period. Our architects review your configuration, document your environment, and align with your team before ticket-based support begins. We get up to speed so your team does not have to slow down.
- AMS team embedded and engaged during Catalyst deployments
- Structured onboarding for environments new to our team
- Full configuration documentation maintained by our architects
- Roadmap guidance and release planning available from day one
Not on Workday Yet?
If your organization is evaluating Workday or planning an initial deployment, our Catalyst program is where the journey starts. AMS becomes available at the conclusion of your deployment for a seamless continuation of service from the exact team that built your environment.
Explore Catalyst DeploymentsReady to Protect Your Workday Investment?
Let's build an AMS engagement tailored to your product areas, support needs, and team.